Refund policy

We have a history of happy online customers, but should you want to return any item to us for
any reason, it should be done within 28 days or 14 days if it's a sale item. This does not affect
your statutory rights in relation to returning faulty products and the process with regards faulty
products is set out below.

Please email customerservice@springline.uk to inform us of your return along with your order
details. 

You can return your products to us using any preferred service. It is the customers responsibility to cover the cost of Returns and for the product until it is delivered back to Springline. We recommend using a tracked service on this basis.

Customised Products: We cannot refund or exchange customised products unless
faulty. 

Condition: Returned Items must be unused, in a resaleable condition, and in their original undamaged packaging. We reserve the right to return any items to the customer, without refund or exchange, in cases where the product or packaging is returned in such a condition that the item is not fully resalable. 

Faulty Returns: We hope that you love your Springline products. However, if you find a fault with your product please get in touch with our customer service team to discuss. We will deal with faulty products on a case by case basis and will always ensure that your statutory rights are being respected. 

Promotional Returns: If a return is made on a promotional order (e.g. a multi buy promotional offer) to calculate the refund due we shall reapply the promotion offer to non-returned items and the refund shall be the value of the returned items less any promotional discount to which your revised order is no longer eligible. In the case of gift with purchase promotions if the return does not include the complimentary gift and the monetary remainder of the order fails to reach the amount required to qualify for the promotion, the price of the complimentary gift with purchase will be deducted from the item(s) returned. 

Cancellation Policy

You are entitled to cancel your order if you wish providing you act before the order has been
despatched. 

If you wish to exercise this right, please email customerservice@springline.uk. If your order has
already been despatched, please follow our Return Policy and send the order back in relevant
condition and in its original packaging. 

Please note your right to return products does not apply on customised or personalised items
(those made to your specifications), these may only be returned if they are faulty. For faulty
customised products, please see Faulty Returns; section of our Returns Policy above. 

Once we have received notification that you are cancelling your contract, we will reimburse to you (by the method used to pay for the original transaction) the value of the cancelled product provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. The value of the refund will be reimbursed to you as soon as possible and in any event within 14 days of receiving the goods back. The refunded value shall include the cost of original delivery (except for the supplementary costs arising if you chose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is a result of unnecessary handling by you. We will make the re-imbursement no later than 14 days after the day we receive back from you any goods supplied. 

If you do not return the goods delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. Please note, products returned to us without prior notice may not be refunded.